Email us directly or fill out our Contact Form

We're here to help! If you have any questions, need assistance, or just want to share your thoughts, we'd love to hear from you.

✉️ Email Us: support@love.com

🕒 Hours: 8am-6pm PST Mon-Fri

Or simply fill out the form below, and we'll get back to you as soon as possible.
We value your input and look forward to connecting with you!

-The Love Team

Love.com Return Policy

At Love.com, your satisfaction is our priority. If you're not completely satisfied with your purchase, you can request a return under the following conditions:

General Return Policy:

• Return Request Period:
  Requests must be made within 7 days of the item's arrival. Contact us within this timeframe to be eligible for a return. Photos of the item may be required to determine approval.

Approval Process:

• Once we receive your return request, we will respond with an approval or denial within 2 business days. Approval is at our discretion based on the item's condition and nature. Photos may be required to determine approval.

Condition of Items:

• Items must be in new condition and in their original packaging, including all tags, accessories, and packaging materials, to be eligible for a return.
• Due to the perishable nature of many of our products, we cannot offer refunds or exchanges for items returned after the specified period.

Return Label and Shipping:

• Upon approval, a return label will be emailed to you. You have 14 days from the issuance date of the return label to send the item back. Items returned after this period are not eligible for a refund.
• Ensure the return shipment is securely packaged to prevent any damage during transit.

Refund Process:

• After receiving and inspecting the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, store credit will be issued.

Non-Returnable Items:

• Personal care items (e.g., cosmetics, skincare products) once opened
• Gift cards and promotional items

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Plant Return Policy

We understand the importance of healthy plants and strive to ensure your satisfaction with every order. If you encounter any issues with the plants you receive, please review our plant return policy:

• Return Request Period:
  Requests must be made within 48 hours of the plant's arrival. Contact us within this timeframe to be eligible for a return.
• Eligibility Criteria:
  Plants must be reported as damaged or unhealthy upon arrival. Please provide clear photos of the plants and their packaging when submitting your return request.
• Approval Process:
  Once we receive your return request, we will respond with an approval or denial within 2 business days. Approval is at our discretion based on the condition and nature of the plant.
• Return Process:
  Approved returns must be shipped back within 7 days of approval. Ensure the plants are securely packaged to prevent any damage during transit.

Non-Returnable Items:

• Plants reported after 48 hours of arrival
• Plants that have been repotted or tampered with

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Customer Support If you have any questions or need assistance, please contact our Customer Support Team at support@love.com. We are here to help!

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Thank you for shopping with Love.com. We appreciate your understanding and cooperation with our return policies.

Last updated: 09/19/2024

Love.com reserves the right to alter this policy and may do so periodically.

Love.com Order Cancellation Policy

 

The Love Above® Standard

We're raising the bar for the products we use every day. Every product in this collection meets the Love Above Standard, which means they meet one of our three pillars or they're certified by leading organizations like USDA Organic, Fair Trade, Cruelty-Free, and more, ensuring exceptional quality, safety, and ethical practices.

The Difference You Can Trust

• Products that are free from harmful chemicals and ingredients, ensuring safety and health for you and your family.
  
• Products that are designed and produced with minimal environmental impact, promoting long-term ecological balance.
  
• Brands that uplift local communities, either by donating to non-profits or by volunteering their time.

Shop & Learn More About Love Above®

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What to Expect When Ordering Live Plants from Love.com

Will I receive the exact plant in the listing?
Not exactly, but that's a good thing! You'll receive a plant similar in size and sometimes even larger. We rarely send smaller plants than pictured because we aim to exceed your expectations. Our goal is to delight you with a thriving, beautiful plant.

Note: All plants are shipped in their grow pots. Ceramic planter pots are not included unless specified in the listing.

My plant arrived dead. What should I do?
First, don't panic! We're here to help. Contact our Love Support team at support@love.com with a video or series of pictures of the unboxing. We'll quickly arrange a replacement or a refund. For more details, check our return policy. 

What is your return policy?
If your plant arrived damaged, dead, or in bad condition, we’ve got you covered. Follow these simple steps to submit a claim for a replacement:

• Take 2-3 pictures of the damaged plant(s).
• Contact us within 24 hours of receiving the package.
• Our team will reply within 24-48 hours requesting the pictures.
• Upon approval, we'll send you a replacement.

We're committed to ensuring you have a fantastic experience with our plants

Back to the All Plants Collection

Check out the Top Selling and Highest Rated Live Plant Brands:  House Plant Shop, Bumble Plants, City Plantz, 

Welcome to Love.com, a sanctuary for earth’s friends. We are a beacon of hope, showing what’s possible when we unite in love for our planet. More than a marketplace, Love.com is a movement. We champion sustainable ingredients, empower small businesses, and dedicate 20% of profit to communities and causes.

We envision a world where every purchase supports sustainability, and eco-conscious living becomes second nature. Love.com leads this revolution, committed to quality ingredients, sustainability, and community upliftment.

Shopping with Love.com is a statement of unity and change, supporting a thriving planet. With 20% of profits funding meaningful efforts, every purchase fuels philanthropy at our core.

Join the revolution. Together, let’s transform our choices, lives, and the world—one product at a time. Love.com: every choice moves us toward a sustainable future.

Our Standards

Love.com evaluates three core pillars when making a decision on whether or not to list a product on our marketplace. Conscious commerce is an evolution and we do not expect every product to be perfect in every pillar. That said, we hold high standards and expect each product to thrive in at least one, if not multiple, of the pillars below. In addition to the three listed below, there are many other factors we take into account which contribute to decision on whether or not a product meets the Love Standards. From company workplace practices to community impact, we take a holistic view on whether a product truly represents Love.

Learn More About Love's Mission Here