Indoor Plants FAQs
What to Expect When Ordering Live Plants from Love.com
Will I receive the exact plant in the listing? Not exactly, but that's a good thing! You'll receive a plant similar in size and sometimes even larger. We rarely send smaller plants than pictured because we aim to exceed your expectations. Our goal is to delight you with a thriving, beautiful plant.
Note: All plants are shipped in their grow pots. Ceramic planter pots are not included unless specified in the listing.
My plant arrived dead. What should I do?
First, don't panic! We're here to help. Contact our Love Support team at support@love.com with a video or series of pictures of the unboxing. We'll quickly arrange a replacement or a refund. For more details, check our return policy.
What is your return policy?
If your plant arrived damaged, dead, or in bad condition, we’ve got you covered. Follow these simple steps to submit a claim for a replacement:
- Take 2-3 pictures of the damaged plant(s).
- Contact us within 24 hours of receiving the package.
- Our team will reply within 24-48 hours requesting the pictures.
- Upon approval, we'll send you a replacement.
We're committed to ensuring you have a fantastic experience with our plants
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