Love.com Order Cancellation Policy

At Love.com, we understand that sometimes plans change, and you may need to cancel an order. Our order cancellation policy is designed to be fair and straightforward, ensuring a smooth process for our customers.

Cancellation Window:

  • Customers may request an order cancellation within 24 hours of placing the order. This allows us to process cancellations before the order is shipped.

Product Subscription Cancellation:

  • For product subscription services, cancellations must be requested before the next subscription renewal date to avoid being charged and having the product shipped. If a cancellation request is made after the renewal date and the product has shipped, the subscription will be canceled for future renewals, but the current shipment will not be refunded. However, you may request a refund for the shipped product once you receive it, following our return policy.

    How to Cancel:
    • To cancel an order, please contact our Customer Support Team at support@love.com within the 24-hour cancellation window. Provide your order number, reason for your cancellation request and any other relevant details to expedite the process.
      Cancellation Approval:
      • Once we receive your cancellation request, our team will confirm the cancellation and issue a full refund to the original payment method within 2 business days. You will receive a confirmation email once the cancellation is processed.
        Orders Already Shipped:
        • If your order has already been shipped, we are unable to cancel it. In this case, you may follow our return policy to return the item for a refund once you receive it.
          Special Considerations:
          • Custom or personalized orders may not be eligible for cancellation. Please review the product details and contact our Customer Support Team for any questions regarding these items.
            Customer Support:
            • If you have any questions or need assistance with an order cancellation, please reach out to our Customer Support Team at support@love.com. We are here to help!

              Thank you for shopping with Love.com. We appreciate your understanding and cooperation in adhering to our order cancellation policy.

              Last updated: 09/16/2024

              Love.com, Inc. reserves the right to alter this policy and may do so periodically.

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